Frequently Asked Questions


What is PDF Pro?

PDF Pro is an online service that allows you to quickly create, edit and review PDF files. The entire product has been designed to be extremely simple to use for beginner and advanced PDF users alike.


Do I need to install any software?

Our PDF suite is fully online, with no need to install anything on your computer.


What type of browser should I use?

Our PDF editor works on any modern browser, including the latest versions of Chrome, IE, Edge, Firefox and Safari, on all popular platforms (Windows, Mac or Linux).


How much does it cost?

PDF Pro works on credits for PDF exports. Exporting includes downloading, emailing or printing your PDF. One credit = one export.

PDF Pro allows you to export up to 3 free files per month.

For users with higher demand, we offer unlimited subscriptions (monthly or yearly). Check out our pricing plans.


How is this better than purchasing software?

Using an online service is better than software in three ways:

  1. Using PDF Pro is much faster than downloading and installing software. You can start creating, editing and reading PDF files in under 5 minutes.

  2. Our service is extremely easy to use, as it only focuses on the most popular PDF software features. Most software applications suffer from an excessively large number of features, making them very difficult and cumbersome to use.

  3. Our service generates and edits PDF files with a very high level of accuracy, while fully retaining the original formatting of your documents and files. Many PDF creators suffer from formatting issues, and we have tested our solutions against competitors extensively.


How is this not better than purchasing software?

PDF software excels at complex tasks required by large enterprises, such as batch-creating PDF files (generating thousands of PDF files at the same time) and in other areas like securing PDF files using advanced encryption.

While PDF Pro does not offer such services today, more features are currently in development. Similar to our PDF creation online service, we expect to offer our new services on a “pay-what-you-use” basis. Compared to “All-in-One” software applications, we expect our service to always be cheaper, easier to use and more accurate.




What file types can be converted into PDF files?

The following file types can be converted into PDF files:

Type Extension
Microsoft Word DOC, DOCX, DOCM, DOT, DOTM, DOTX
Microsoft Excel XLS, XLSX, XLSB, XLSM, XLT, XLTM, XLTX, CSV
Microsoft PowerPoint PPT, PPTX, PPS, PPSM, PPSX, PPTM, POT, POTM, POTX
Microsoft Publisher PUB
Images JPG, JPEG, TIFF, TIF, BMP, GIF, PNG, ICO, EMF, WMF
Plain text TXT, RTF

What image types can be created from PDF files?

The following image file types can be created from PDF files: JPG, PNG, GIF, TIFF or BMP




What is your refund policy?

As we offer a full trial of our service, we do not offer refunds on any transactions.


Where do I sign into the service?

The Sign In button is located at the top right hand side of the website.


How do I cancel my PDF Pro subscription?

Log into your PDF Pro account and click the "My Account" button on the top navigation bar. On the account page, you will see a link to 'Cancel Subscription'. Clicking this link will automatically cancel your membership.


How do I contact you?

Please contact us using the form here.




Privacy Policy   |   Terms and Conditions   |   Google+
PDF Pro, 4th Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom
Copyright © 2017. All rights reserved.